Introduction
Effective date: 20 September, 2018
Help to Manage (“us”, “we”, or “our”) operates the https://helptomanage.co.uk
website (hereinafter referred to as the “Service”).
This page informs you of our policies regarding the collection, use and
disclosure of personal data when you use our Service and the choices you
have associated with that data.
We use your data to provide and improve the Service. By using the Service,
you agree to the collection and use of information in accordance with this
policy. Unless otherwise defined in this Privacy Policy, the terms used in this
Privacy Policy have the same meanings as in our Terms and Conditions,
accessible from https://helptomanage.co.uk
Definitions
Service
Service is the https://helptomanage.co.uk website operated by HELP TO
MANAGE
Personal Data
Personal Data means data about a living individual who can be identified
from those data (or from those and other information either in our possession
or likely to come into our possession).
Usage Data
Usage Data is data collected automatically either generated by the use of the
Service or from the Service infrastructure itself (for example, the duration of a
page visit).
Cookies
Cookies are small files stored on your device (computer or mobile device).
Data Controller
Data Controller means the natural or legal person who (either alone or jointly
or in common with other persons) determines the purposes for which and
the manner in which any personal information are, or are to be, processed.
For the purpose of this Privacy Policy, we are a Data Controller of your
Personal Data.
Data Processors (or Service Providers)
Data Processor (or Service Provider) means any natural or legal person who
processes the data on behalf of the Data Controller.
We may use the services of various Service Providers in order to process your
data more effectively.
Data Subject (or User)
Data Subject is any living individual who is using our Service and is the
subject of Personal Data.
Information Collection and Use
We collect several different types of information for various purposes to
provide and improve our Service to you.
Types of Data Collected
Personal Data
While using our Service, we may ask you to provide us with certain personally
identifiable information that can be used to contact or identify you (“Personal
Data”). Personally identifiable information may include, but is not limited to:
● Email address
● First name and last name
● Phone number
● Address, State, Province, ZIP/Postal code, City
● Cookies and Usage Data
We may use your Personal Data to contact you with newsletters, marketing or
promotional materials and other information that may be of interest to you.
You may opt out of receiving any, or all, of these communications from us by
following the unsubscribe link or instructions provided in any email we send
or by contacting us.
Usage Data
We may also collect information on how the Service is accessed and used
(“Usage Data”). This Usage Data may include information such as your
computer’s Internet Protocol address (e.g. IP address), browser type, browser
version, the pages of our Service that you visit, the time and date of your visit,
the time spent on those pages, unique device identifiers and other diagnostic
data.
Tracking and Cookies Data
We use cookies and similar tracking technologies to track the activity on our
Service and we hold certain information.
Cookies are files with a small amount of data which may include an
anonymous unique identifier. Cookies are sent to your browser from a website
and stored on your device. Other tracking technologies are also used such as
beacons, tags and scripts to collect and track information and to improve and
analyse our Service.
You can instruct your browser to refuse all cookies or to indicate when a
cookie is being sent. However, if you do not accept cookies, you may not be
able to use some portions of our Service.
Examples of Cookies we use:
● Session Cookies. We use Session Cookies to operate our Service.
● Preference Cookies. We use Preference Cookies to remember your
preferences and various settings.
● Security Cookies. We use Security Cookies for security purposes.
Personal Data
While using our Service, we may ask you to provide us with certain personally
identifiable information that can be used to contact or identify you (“Personal
Data”). Personally identifiable information may include, but is not limited to:
● Email address
● First name and last name
● Phone number
● Address, State, Province, ZIP/Postal code, City
● Cookies and Usage Data
We may use your Personal Data to contact you with newsletters, marketing or
promotional materials and other information that may be of interest to you.
You may opt out of receiving any, or all, of these communications from us by
following the unsubscribe link or instructions provided in any email we send
or by contacting us.
Usage Data
We may also collect information on how the Service is accessed and used
(“Usage Data”). This Usage Data may include information such as your
computer’s Internet Protocol address (e.g. IP address), browser type, browser
version, the pages of our Service that you visit, the time and date of your visit,
the time spent on those pages, unique device identifiers and other diagnostic
data.
Tracking and Cookies Data
We use cookies and similar tracking technologies to track the activity on our
Service and we hold certain information.
Cookies are files with a small amount of data which may include an
anonymous unique identifier. Cookies are sent to your browser from a website
and stored on your device. Other tracking technologies are also used such as
beacons, tags and scripts to collect and track information and to improve and
analyse our Service.
You can instruct your browser to refuse all cookies or to indicate when a
cookie is being sent. However, if you do not accept cookies, you may not be
able to use some portions of our Service.
Examples of Cookies we use:
● Session Cookies. We use Session Cookies to operate our Service.
● Preference Cookies. We use Preference Cookies to remember your
preferences and various settings.
● Security Cookies. We use Security Cookies for security purposes.
Use of Data
HELP TO MANAGE uses the collected data for various purposes:
● To provide and maintain our Service
● To notify you about changes to our Service
● To allow you to participate in interactive features of our Service when
you choose to do so
● To provide customer support
● To gather analysis or valuable information so that we can improve our
Service
● To monitor the usage of our Service
● To detect, prevent and address technical issues
● To provide you with news, special offers and general information about
other goods, services and events which we offer that are similar to
those that you have already purchased or enquired about unless you
have opted not to receive such information
Legal Basis for Processing Personal Data under the General Data Protection Regulation (GDPR)
If you are from the European Economic Area (EEA), HELP TO MANAGE legal
basis for collecting and using the personal information described in this
Privacy Policy depends on the Personal Data we collect and the specific
context in which we collect it.
HELP TO MANAGE may process your Personal Data because:
● You have given us permission to do so
● The processing is in our legitimate interests and it is not overridden by
your rights
● For payment processing purposes
● To comply with the law
You can read more on how we comply with GDPR and how we use your data
on our GDPR Notice page.
Retention of Data
HELP TO MANAGE will retain your Personal Data only for as long as is
necessary for the purposes set out in this Privacy Policy. We will retain and use
your Personal Data to the extent necessary to comply with our legal
obligations (for example, if we are required to retain your data to comply with
applicable laws), resolve disputes and enforce our legal agreements and
policies.
We will also retain Usage Data for internal analysis purposes. Usage Data is
generally retained for a shorter period of time, except when this data is used
to strengthen the security or to improve the functionality of our Service, or we
are legally obligated to retain this data for longer periods.
Transfer of Data
Your information, including Personal Data, may be transferred to — and
maintained on — computers located outside of your country or other
governmental jurisdiction where the data protection laws may differ from
those of your jurisdiction.
If you are located outside the United Kingdom and choose to provide
information to us, please note that we transfer the data, including Personal
Data, to the United Kingdom and process it there.
Your consent to this Privacy Policy followed by your submission of such
information represents your agreement to that transfer.
We will take all the steps reasonably necessary to ensure that your data is
treated securely and in accordance with this Privacy Policy and no transfer of
your Personal Data will take place to an organisation or a country unless there
are adequate controls in place including the security of your data and other
personal information.
Disclosure of Data
Business Transaction
If HELP TO MANAGE is involved in a merger, acquisition or asset sale, your
Personal Data may be transferred. We will provide notice before your Personal
Data is transferred and becomes subject to a different Privacy Policy.
Disclosure for Law Enforcement
Under certain circumstances, HELP TO MANAGE may be required to disclose
your Personal Data if required to do so by law or in response to valid requests
by public authorities (e.g. a court or a government agency).
Legal Requirements
HELP TO MANAGE may disclose your Personal Data in the good faith belief
that such action is necessary to:
● To comply with a legal obligation
● To protect and defend the rights or property of HELP TO MANAGE
● To prevent or investigate possible wrongdoing in connection with the
Service
● To protect the personal safety of users of the Service or the public
● To protect against legal liability
Security of Data
The security of your data is important to us but remember that no method of
transmission over the Internet or method of electronic storage is 100% secure.
While we strive to use commercially acceptable means to protect your
Personal Data, we cannot guarantee its absolute security.
Our Policy on “Do Not Track” Signals under the California Online Protection Act (CalOPPA)
We do not support Do Not Track (“DNT”). Do Not Track is a preference you can
set in your web browser to inform websites that you do not want to be
tracked.
You can enable or disable Do Not Track by visiting the Preferences or Settings
page of your web browser.
Your Data Protection Rights under the General Data Protection Regulation (GDPR)
If you are a resident of the European Economic Area (EEA), you have certain
data protection rights. HELP TO MANAGE aims to take reasonable steps to
allow you to correct, amend, delete or limit the use of your Personal Data.
If you wish to be informed about what Personal Data we hold about you and
if you want it to be removed from our systems, please contact us.
In certain circumstances, you have the following data protection rights:
● The right to access, update or delete the information we have on you.
Whenever made possible, you can access, update or request deletion of
your Personal Data directly within your account settings section. If you
are unable to perform these actions yourself, please contact us to assist
you.
● The right of rectification. You have the right to have your information
rectified if that information is inaccurate or incomplete.
● The right to object. You have the right to object to our processing of
your Personal Data.
● The right of restriction. You have the right to request that we restrict the
processing of your personal information.
● The right to data portability. You have the right to be provided with a
copy of the information we have on you in a structured,
machine-readable and commonly used format.
● The right to withdraw consent. You also have the right to withdraw your
consent at any time where HELP TO MANAGErelied on your consent to
process your personal information.
Please note that we may ask you to verify your identity before responding to
such requests.
You have the right to complain to a Data Protection Authority about our
collection and use of your Personal Data. For more information, please
contact your local data protection authority in the European Economic Area
(EEA).
You can read more on how we comply with GDPR and how we use your data
on our GDPR Notice page.
Service Providers
We may employ third party companies and individuals to facilitate our
Service (“Service Providers”), provide the Service on our behalf, perform
Service-related services or assist us in analysing how our Service is used.
These third parties have access to your Personal Data only to perform these
tasks on our behalf and are obligated not to disclose or use it for any other
purpose.
Analytics
We may use third-party Service Providers to monitor and analyse the use of
our Service.
Google Analytics
Google Analytics is a web analytics service offered by Google that tracks and
reports website traffic. Google uses the data collected to track and monitor
the use of our Service. This data is shared with other Google services. Google
may use the collected data to contextualise and personalise the ads of its own
advertising network.
You can opt-out of having made your activity on the Service available to
Google Analytics by installing the Google Analytics opt-out browser add-on.
The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and
dc.js) from sharing information with Google Analytics about visits activity.
For more information on the privacy practices of Google, please visit the
Google Privacy and Terms web page
Behavioral Remarketing
HELP TO MANAGE uses remarketing services to advertise on third party
websites to you after you visited our Service. We and our third-party vendors
use cookies to inform, optimise and serve ads based on your past visits to our
Service.
Google AdWords
Google AdWords remarketing service is provided by Google Inc.
You can opt-out of Google Analytics for Display Advertising and customise the
Google Display Network ads by visiting the Google Ads Settings page.
Google also recommends installing the Google Analytics Opt-out Browser
Add-on for your web browser. Google Analytics Opt-out Browser Add-on
provides visitors with the ability to prevent their data from being collected
and used by Google Analytics.
For more information on the privacy practices of Google, please visit the
Google Privacy and Terms web page.
Facebook remarketing service is provided by Facebook Inc.
You can learn more about interest-based advertising from Facebook by
visiting this page.
To opt-out from Facebook’s interest-based ads, follow these instructions from
Facebook.
Facebook adheres to the Self-Regulatory Principles for Online Behavioural
Advertising established by the Digital Advertising Alliance. You can also
opt-out from Facebook and other participating companies through the
European Interactive Digital Advertising Alliance in Europe, Digital
Advertising Alliance in the US or the Digital Advertising Alliance of Canada in
Canada or opt-out using your mobile device settings.
For more information on the privacy practices of Facebook, please visit
Facebook’s Data Policy.
Payments
We may provide paid products and/or services within the Service. In that case,
we use third-party services for payment processing (e.g. payment processors).
We will not store or collect your payment card details. That information is
provided directly to our third-party payment processors whose use of your
personal information is governed by their Privacy Policy. These payment
processors adhere to the standards set by PCI-DSS as managed by the PCI
Security Standards Council, which is a joint effort of brands like Visa,
MasterCard, American Express and Discover. PCI-DSS requirements help
ensure the secure handling of payment information.
The payment processors we work with are:
Stripe: Their Privacy Policy can be viewed here.
PayPal: Their Privacy Policy can be viewed here.
Links to Other Sites
Our Service may contain links to other sites that are not operated by us. If you
click a third party link, you will be directed to that third party’s site. We
strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy
policies or practices of any third party sites or services.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any
changes by posting the new Privacy Policy on this page.
We will let you know via email and/or a prominent notice on our Service, prior
to the change becoming effective and update the “effective date” at the top
of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes.
Changes to this Privacy Policy are effective when they are posted on this
page.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
● By email: [email protected]
